Refund Policy

Last updated: October 15, 2026. This policy is part of our Terms of Use.

14-day money-back guarantee

We offer a fourteen (14) day money-back guarantee on every subscription plan (Basic, Pro and Enterprise), following your initial paid subscription to the Platform. If you cancel within those 14 days, you will receive a full refund of any Fees you paid.

The money-back guarantee applies only to new subscriptions and not to renewals of existing subscriptions. After the 14 days, to the extent permitted by applicable law, Fees are non-cancellable and non-refundable during the subscription cycle. If you cancel after the 14 days, your access to the Platform remains active until the end of your current billing cycle, but no pro-rata or partial refund is issued for the remaining period.

Free trial

No payment method is required to start a Free Trial, and no Fees are charged during or at the end of the Free Trial. A Free Trial does not convert into a paid subscription automatically.

How to cancel

You can cancel your subscription at any time from the billing page of the Platform or by contacting us at [email protected]. Cancellation takes effect at the end of the then-current subscription cycle.

How refunds are paid

Our order process is conducted by our online reseller Paddle.com ("Paddle"). Paddle is the merchant of record for all our orders and handles returns relating to payments. Refunds are issued by Paddle, as merchant of record, to the same payment method used for the initial transaction. To request a refund, contact us at [email protected] or contact Paddle through paddle.net.

Contact us

Questions about this policy: [email protected], or use our contact page.